Create Transparency, Analyze Situations, Communicate

The proven framework we use includes all methods and tools via which clients generate information points by means of service.  

• An initial inventory, with a 360⁰ view of existing conditions, is facilitated by the Business Canvas, following the Lean Startup method.
• For designers, integrating new service elements into the value chain requires constant feedback from the target group. A triad of human desires, technological feasibility, and economic viability emerges. Design thinking shapes the process of service business development.
• Service is People’s Business. Where people are deployed to take requests on all channels, the service desk is established. Incoming requests to the team are assigned to first, second, and third level support and tracked using a ticketing tool.
• Based on the strategic alignment, the higher- and lower-level service processes are structured and defined to accompany and document the development, operation, and improvement in line with ITIL or YaSM. In each process step, the expected input and the delivered output are described. The exact process descriptions, as well as the handling of problems and their solutions, are used for quality assurance.
• The service catalog presents in detail the services provided to the customer. The service catalog positions the services and is an essential prerequisite for offering the services in an automated way. 
• Pricing has a strong influence on the success of a company. Service pricing represents the intangible exchange and supports mutual trust.
• Identifying threats in time and taking action is a part of risk management. Precautions thought through beforehand, without time constraints, are the safest version to counter threats. It takes courage to think through a path, identify risks, and record alternatives in advance.
• The motivation of good employees cannot be bought by a high salary and bonuses. Much more valuable is the appreciation of performance and the personally recognizable participation in success. Uncertainties in connection with changes in the operational environment are poison for the mood and are cleared away with good communication within the framework of the change management process.