Service: Analyzing the State ■ Acting Agilely ■ Shaping the Future

Goal Setting

Structured conversation via telephone or video conference approx. 1h
Initial meeting serves to get to know each other and agree on expectations
  • Brief preliminary discussion on qualification, and scheduling of appointments.
  • Arranged telephone or video conference with MS Teams, Zoom or similar.
  • Initial meeting to get to know each other, expectations, vision.
  • Stake out the goal.
  • Short strating points analysis
No charging

Quick-Check

Business model
Timeframe approx. 4 weeks
  • Workshop to consider the Interplay: Value Proposition, Customer Relationships, Customer Segments, Sales Channels, Value Chain, Partners, Risk.
  • Diagnosis/Potential Consideration: Market, Competition, Technological Development.
  • Consideration of Data Structures and the Information-points that assist in Shaping the Future
  • Resulting design Sketches of initial solutionideas for added value service models
  • Estimation of implementation costs
  • Initial assesment of revenue prospects
Price as a lump sum (excluding VAT)

Module 1

Business-Coaching/-Consulting (Development)
Business Architecture and Roadmap Timeframe approx. 2 - 4 Months
  • Deveolopment of customer-centric service models (Goals and Strategy; Value Propositions)
  • Formulate Target Hypotheses
  • Design of envisaged information points and data structures (Priorization of Possibilities)
  • Evolutionary deveolopment of a prototype (Basis for Tests & Evaluations: Benefits, Functionality, Quality)
  • Prove of Concept
  • Derivation of efficient service structures and catalog
  • Basic Definitions Service Management
  • Design of business cockpit for visualition
  • Risk Assesment
  • Ideas for price structure
  • Draft for implementation
Price according to offer, agreement and effort

Module 2

Business-Coaching/-Consulting (Implementation)
Transformation process Period 2 - 6 Months
  • Transformation project coaching
  • Communication (Goals, Purpose, Strategy)
  • Develop implementation scenarios
  • Determine and implementation scenarios
  • Develop efficient service structures - processes & catalog
  • Operational control phase with derivation of measures for product, price, marketing & personal policy
  • Transformation phase: adaption of structure and culture
  • Controlling phase: Determine measurement values of evaluating the success of the measures
Price according to offer, agreement and effort

Module 3

Business-Optimization-Coaching
Optimization Coaching
  • Analysis of deviations in results
  • Create free space for further experiments
  • Define visions and values
  • Search for patterns and develop standards from them
  • Evaluate learning as an opportunity
  • Support cooperations and networks
  • Comprehensive documentation
Prerequisite previous assignment Module 1 & 2 - monthly flat rate

Interim Management

Target-oriented, scalable deployment in turnaround & breakup times
Cross-industry and cross-company management know-how
  • Goal- and fact-based decisions
  • Experienced in complex corporate structures
  • Success-oriented prioritization of solutions not problems
  • Translating insights and results into processes
  • Integrative communication with all stakeholders, decisions detached from organizational boundaries
  • Transformation with leadership and problem-solving skills
  • Comprehensive documentation
Per diem

Key Note

Providing impetus through presentations, panel discussions
Expert knowledge brought to the point in an understandable way
  • Core messages brought close for event target group
  • Drafting of contentious discussion theses
  • Visual accompaniment of the statements
  • On site or online
Flat rate